FAQ

Q: How do I access my Convenient Care Plus benefit?

A: You access your benefit by calling Member Services at 877-900-8701. You will be asked if you would like to speak with a healthcare provider or visit a location, and your call will be routed appropriately.

Q: Is Convenient Care Plus an approved insurance plan according to the Patient Protection and Affordable Care Act (Obamacare)?

A: No. Convenient Care Plus is not health insurance, but a healthcare membership program. Convenient Care Plus provides affordable access to basic healthcare to anyone, whether insured or uninsured. There are no waiting periods and you will not be denied for pre-existing conditions.

Q: Can I go to any healthcare provider?

A: No. You must visit one of our convenient network providers. You will be directed to the most appropriate provider based on your location and the reason for your visit. Our network continues to expand, so please check our full list of proviers here. Upon request, we will submit your records to your primary care physician to keep them informed of visits.

Q: Is there a limit to the number of times I can see or talk to a Convenient Care Plus provider in any given month?

A: No. Your Convenient Care Plus membership allows unlimited access to a healthcare provider for basic illnesses such as cold and flu, infections, pink eye, sore throat, allergies and more. It does not cover chronic illnesses such as diabetes management and is not meant to replace your primary care physician.

Q: What additional costs will I be responsible for with Convenient Care Plus?

A: Members have a choice of electing a plan that best fits their budget. Convenient Care Plus has all-inclusive plans with no out-of-pocket costs, or plans with varying visit fees. All plans include unlimited Call A Doctor support with no additional charges. Prescriptions and injections are not included in any plan.

Q: If I have health insurance, can I file an insurance claim as well as utilize my Convenient Care Plus membership?

A: No, you may not “double-dip.”

Q: Can I purchase a Convenient Care Plus membership for my family without an employer sponsorship?

A: Yes. Anyone is welcome to sign up for the membership. However, many employers do offer Convenient Care Plus as a benefit to their employees.

Q: As an employer, how can I make Convenient Care Plus membership accessible to my employees?

A: The Convenient Care Plus membership can be offered as an employer-sponsored benefit, voluntary benefit, or partial employer-paid benefit. There is no open enrollment period, so this benefit can be offered to employees at any time.

Q: What is covered by a Convenient Care Plus membership?

A: Depending on your membership level (see below), your plan will include some or all of the following features:

  • Call a Doctor – 24x7x365 telephone access to a licensed physician where you can be diagnosed from anywhere
  • Walk-In Clinics – See a healthcare provider in person for minor illnesses and injuries at one of our network clinics
  • Health Advocate – Helps navigate healthcare and insurance issues as well as providing online wellness advocacy

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